Research
Understand user needs, existing processes and operational requirements across student and internal experiences.
AIE
UX/UI · Product Design · Enterprise Platforms
Case Study · 04
Designing connected experiences for education.
Designing digital products across student experiences, enterprise administration and integrated support tools within a connected education ecosystem.
Explore case study
00 — Overview
AIE's digital ecosystem connected student experiences, academic administration and internal support tools across a growing education environment.
Role
UX/UI Design
Product Design
UX Research
Platforms
Student Portal
Admin & Management Intranet
Integrated Support Tools
Focus
User Workflows
Enterprise UX
Connected Experiences
01 — The Challenge
Different users. One connected ecosystem.
Students, academic teams and support staff interacted with different systems, information and workflows throughout the education experience.
The challenge was to design clear, consistent experiences across student-facing products, internal administration and support tools — while accommodating the different tasks and needs of each user group.
02 — Enterprise Experience
Complex operations. One working environment.
A.M.I. brought administrative and academic workflows together within a shared internal platform for AIE teams.
The experience provided structured access to areas including course administration, assessments, student support, tickets, programme management and system administration.
A.M.I.
Admin & Management Intranet
03 — Student Experience
Putting students at the centre.
The myAIE Student Portal brought academic resources, support and student services together within a dedicated digital environment.
myAIE Student Portal
Student Hub · Library
04 — Connected Support
Connecting conversations with student context.
Support tools brought communication and student information into the same workflow, helping staff move between calls, student details and connected administrative information.
Integrated support workflow
Phone · Student · NetSuite
01
Communication
02
Student context
03
Connected records
05 — Programme Administration
Designing for everyday operations.
Enterprise UX also meant supporting the detailed, task-driven workflows used by teams managing programmes, students and academic administration.
01
Programme Management
Information where the work happens.
Programme interfaces brought student records and related administrative actions into structured working views, helping staff navigate the information required for day-to-day academic operations.
A.M.I.
Programme · Student Management
02
Student administration
Operational UX
From overview to individual detail.
The wider administration experience supported movement between high-level programme views and more detailed student information, keeping related tasks within the same operational environment.
06 — Role & Contribution
Designing beyond the interface.
My role focused on understanding user needs, structuring complex workflows and designing connected experiences across AIE's student and enterprise platforms.
Structure
Translate complex requirements and workflows into clearer information structures, user journeys and interface patterns.
Design
Design UX/UI solutions across student portals, enterprise administration and integrated support tools.
Collaborate
Work across project stakeholders and development teams to translate requirements into practical digital experiences.
07 — Outcome
From separate workflows to connected experiences.
The work brought student experiences, enterprise administration and integrated support tools into a more connected digital ecosystem — creating clearer pathways between the people, information and tasks that support the education experience.